Rotork : Increasing Sales Accuracy
Challenge
To increase efficiency and accuracy in product identification
Rotork needed an efficient way of distributing complex product information that was subject to regular updates and multiple variations.
Historically a CD-based Product Database had been globally distributed to international sales staff to identify appropriate product combination/s for a given set of customer requirements. The CD had to redistributed each time a product update was released, creating a logistical overhead. Managing the multiple versions in circulation was a serious problem.
Solution
An intuitive web application ‘sizing guide’
Boson created an application to identify the appropriate product for the customer’s requirements. Customers are able to accurately search and purchase products more efficiently and effectively. Sales representatives quote accurately and customer satisfaction increases.
Impact
Increased efficiency, greater accuracy, reduced overheads and a more effective sales team
Our solution has increased the speed, efficiency and accuracy of valuable product updates. The sales teams benefit from greater access to the latest information and their customers benefit from a higher level of choice and responsiveness to their needs.
About The Client
Rotork is the world’s leader in the design and manufacturer of industrial valve actuators, valve control systems, valve gearboxes and accessories.
